Support

by | Nov 25, 2024 | Getting Started

At Docu2.me, we’re committed to ensuring you have the best experience with our application. If you encounter any issues or need assistance, we offer multiple support channels to help you.

1. Documentation and Self-Help

Before reaching out for direct support, we recommend checking our comprehensive documentation:

  • User Guide: A detailed walkthrough of all Docu2.me features and functionalities.
  • FAQ: Answers to commonly asked questions and solutions to frequent issues.
  • Video Tutorials: Step-by-step visual guides for using various features of Docu2.me.

These resources are available 24/7 at our Help Center.

2. Community Forum

Join our active community of Docu2.me users:

  • Share best practices and tips
  • Ask questions and get answers from other users and our support team
  • Suggest new features or improvements

Visit our community forum at community.docu2.me.

3. Email Support

For issues that require personalized assistance, contact our support team via email:

When emailing, please include:

  • Your Salesforce Org ID
  • A detailed description of the issue
  • Steps to reproduce the problem
  • Any relevant screenshots or error messages

4. Live Chat Support

For immediate assistance during business hours, use our live chat feature:

  • Available Monday to Friday, 9 AM to 5 PM EST
  • Accessible through the Docu2.me app or our website

5. Phone Support

For critical issues or if you prefer speaking with a support representative:

  • Phone: +1 (555) 123-4567
  • Hours: Monday to Friday, 9 AM to 5 PM EST

6. Regular Maintenance and Updates

We perform regular maintenance to ensure optimal performance:

  • Scheduled maintenance windows are announced in advance via email and in-app notifications
  • Release notes for updates and new features are published on our website and sent via email

7. Training and Onboarding

For new users or teams looking to maximize their use of Docu2.me:

  • Webinars: Regular online training sessions (check our website for schedule)
  • Custom Training: Contact [email protected] for personalized training options

8. Feedback and Feature Requests

We value your input:

  • Use the “Feedback” option in the app menu to submit suggestions
  • Vote on feature requests in our community forum

Remember, your success is our priority. Don’t hesitate to reach out if you need any assistance with Docu2.me.